Refund & Return Policy
Effective Date: 28 May 2026
This Refund & Return Policy governs purchases made through www.banarasitadka.com operated by BANARASI TADKA PRIVATE LIMITED.
1. Company Information
BANARASI TADKA PRIVATE LIMITED
B-851, Ground Floor, Block B, Gali No 12,
Sonia Vihar, Delhi, North East Delhi,
Delhi, India – 110094
Email: wecare@banarasitadka.com
Phone: 9873696611
2. Nature of Products
The products sold on our Website are handmade food products prepared in small batches using traditional methods.
Due to the consumable and perishable nature of food products, returns and refunds are accepted only in limited circumstances as described below.
3. Eligible Cases for Refund or Replacement
Customers may be eligible for a refund or replacement only under the following circumstances:
- Wrong product delivered
- Product damaged during transit
- Package leakage during transit
- Product spoiled before delivery
- Package received in visibly tampered condition
4. Non-Eligible Cases
Refunds, returns, replacements, or exchanges shall not be accepted for:
- Opened or partially consumed products
- Personal taste preferences
- Minor oil settlement or leakage commonly associated with pickle products
- Natural variations in handmade products
- Variation in spice level, texture, color, or appearance
- Incorrect orders placed by customers
- Delay caused by courier or logistics partners
- Failure to provide proper storage after delivery
5. Reporting Timeline
Customers must report any issue within 24 hours of delivery.
Requests submitted after this period may not be eligible for refund or replacement.
6. Mandatory Proof for Claims
To process refund or replacement requests, customers must provide:
- Order ID
- Clear photographs of the product
- Photographs of outer packaging
- Unboxing video (strongly recommended)
The Company reserves the right to reject claims where reasonable supporting evidence is not provided.
7. Refund Process
Once the claim is reviewed and approved, eligible refunds shall be initiated to the original payment method used during purchase.
Refund processing timelines are generally:
- 5–10 business days for online payments
- Additional time may be required depending on banking institutions or payment gateway processing
8. Replacement Process
In eligible cases, the Company may choose to provide:
- Replacement product
- Store credit
- Partial or full refund
The decision regarding the mode of resolution shall remain at the sole discretion of the Company.
9. Cancellation of Fraudulent or Suspicious Claims
BANARASI TADKA PRIVATE LIMITED reserves the right to reject refund or replacement requests in cases involving:
- Fraudulent claims
- Repeated misuse of refund requests
- False or misleading information
- Manipulated or tampered evidence
10. Food Product Disclaimer
As our products are handmade and naturally prepared, slight variations in:
- Oil quantity
- Spice level
- Texture
- Taste
- Appearance
may naturally occur and shall not be considered manufacturing defects.
11. Limitation of Liability
The Company shall not be liable for:
- Allergic reactions arising from ingredients
- Improper storage after delivery
- Delay caused by courier services
- Losses arising from customer misuse of products
Customers are advised to carefully review ingredient information before consumption.
12. Modification of Policy
BANARASI TADKA PRIVATE LIMITED reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
Updated versions shall become effective immediately upon publication on the Website.
13. Contact Information
For refund or return-related assistance, customers may contact:
BANARASI TADKA PRIVATE LIMITED
Email: wecare@banarasitadka.com
Phone: 9873696611
