Terms of Service
Effective Date: 28 May 2026
Welcome to www.banarasitadka.com (“Website”), operated by BANARASI TADKA PRIVATE LIMITED (“Company”, “we”, “our”, or “us”).
By accessing, browsing, or placing an order through this Website, you (“User”, “Customer”, or “you”) agree to be bound by the following Terms of Service. If you do not agree with these Terms, please discontinue use of the Website.
1. Company Information
BANARASI TADKA PRIVATE LIMITED
B-851, Ground Floor, Block B, Gali No 12,
Sonia Vihar, Delhi, North East Delhi,
Delhi, India – 110094
Email: wecare@banarasitadka.com
Phone: 9873696611
2. Eligibility to Use
By using this Website, you confirm that:
- You are legally capable of entering into binding contracts under applicable laws;
- The information provided by you is accurate and complete;
- You will use the Website only for lawful purposes.
3. Nature of Products
The products sold on this Website are handmade food products prepared in small batches using traditional methods.
Due to the handmade and naturally prepared nature of the products, slight variations may occur in:
- Taste
- Spice level
- Oil quantity
- Texture
- Appearance
- Color
Such natural variations shall not be considered manufacturing defects.
4. Product Information
We strive to ensure that all product descriptions, images, pricing, and ingredient information are accurate and updated.
However:
- Product images are for representation purposes only;
- Actual products may vary slightly from displayed images;
- Minor typographical or pricing errors may occur unintentionally.
BANARASI TADKA PRIVATE LIMITED reserves the right to correct such errors without prior notice.
5. Pricing & Payments
All prices displayed on the Website are in Indian Rupees (INR).
Payments are securely processed through authorized third-party payment gateways. The Company does not store complete debit card, credit card, UPI, or banking information.
The Company reserves the right to:
- Modify pricing without prior notice;
- Change discounts, offers, or promotional schemes;
- Cancel orders arising from pricing errors.
6. Orders & Acceptance
The Company reserves the right to:
- Accept or reject any order;
- Limit quantities purchased;
- Refuse suspicious or fraudulent transactions;
- Cancel orders due to stock unavailability or operational issues.
If payment has already been processed for a cancelled order, eligible refunds shall be initiated to the original payment method.
7. Shipping & Delivery
Orders are generally processed within 1–3 business days after successful payment confirmation.
Estimated delivery timelines:
- Delhi NCR: 2–4 business days
- Metro Cities: 3–6 business days
- Other Locations: 5–8 business days
Delivery timelines are estimates only and may vary due to courier operations and circumstances beyond our control.
The Company shall not be liable for delays caused by:
- Courier partner delays;
- Weather conditions;
- Public holidays;
- Government restrictions;
- Transport disruptions;
- Natural disasters.
8. Refunds, Returns & Replacements
Due to the consumable nature of food products, returns and refunds are accepted only in limited circumstances.
Refund or replacement requests may be considered only if:
- Wrong product delivered;
- Product damaged during transit;
- Package leakage during transit;
- Product spoiled upon delivery.
Refunds or returns shall not be accepted for:
- Opened or partially consumed products;
- Personal taste preferences;
- Minor oil settlement or leakage common in pickle products;
- Natural handmade variations;
- Incorrect orders placed by customers.
Issues must be reported within 24 hours of delivery with proper supporting photographs or videos.
9. User Responsibilities
Users agree not to:
- Use the Website for unlawful purposes;
- Attempt unauthorized access to Website systems;
- Interfere with Website functionality or security;
- Submit false or misleading information;
- Engage in abusive or fraudulent conduct.
10. Intellectual Property Rights
All Website content including:
- Logos
- Branding
- Product images
- Graphics
- Text
- Design elements
- Product descriptions
are the exclusive intellectual property of BANARASI TADKA PRIVATE LIMITED and may not be copied, reproduced, distributed, or used without prior written permission.
11. Limitation of Liability
To the maximum extent permitted by applicable law, BANARASI TADKA PRIVATE LIMITED shall not be liable for:
- Indirect or consequential losses;
- Delivery delays;
- User allergies or food sensitivities;
- Improper storage or handling after delivery;
- Losses arising from third-party courier or payment service providers.
Customers are advised to carefully review ingredient information before consumption.
12. Indemnification
Users agree to indemnify and hold harmless BANARASI TADKA PRIVATE LIMITED, its directors, employees, affiliates, and representatives from any claims, liabilities, losses, damages, or expenses arising from misuse of the Website or violation of these Terms.
13. Force Majeure
The Company shall not be held responsible for failure or delay caused by circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government actions
- Strikes
- Transport disruptions
- Technical failures
14. Privacy Policy
Use of this Website is also governed by our Privacy Policy available on the Website.
15. Modification of Terms
BANARASI TADKA PRIVATE LIMITED reserves the right to update or modify these Terms of Service at any time without prior notice.
Updated versions shall become effective immediately upon publication on the Website.
16. Governing Law & Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from use of the Website shall be subject to the exclusive jurisdiction of courts located in Delhi, India.
17. Contact Information
For any questions or concerns regarding these Terms, customers may contact:
BANARASI TADKA PRIVATE LIMITED
Email: wecare@banarasitadka.com
Phone: 9873696611
